Gaming is entertainment, not an addiction. DC99 believes every player can enjoy the experience responsibly — knowing their limits, caring for their family, and keeping a clear head. Our responsible gaming policy is here to help you stay on the right path.
90% of active DC99 players stick to their own budget every session.
Responsible gaming on DC99 means enjoying gaming as a healthy form of entertainment — one where you stay fully in control of your time, money, and mental well-being. Online betting or gaming should never be treated as a source of income; it is purely for fun.
Many people in Bangladesh turn to gaming as a way to unwind from daily stress, but uncontrolled gaming can gradually take a toll on family life, finances, and mental health. DC99 wants every player to stay happy and well.
That is why, from day one, we have built responsible gaming tools into every account — so you can decide for yourself how much to play, how much to spend, and when to take a break.
DC99's policy is: Gaming should be a joy, not a burden. Enjoy gaming, but always stay within your limits.
Gaming addiction often develops gradually, which makes it hard to spot early on. If you notice any of the following signs in yourself or someone close to you, it is important to act now:
If you notice three or more of the above signs, contact DC99 support right away or temporarily close your account.
DC99 has several built-in tools to help you stay in control of your gaming. They are completely free to use and can be activated at any time from your account settings.
| Tool Name | How It Works | When It Takes Effect |
|---|---|---|
| Deposit Limit | Set a maximum daily, weekly, or monthly deposit limit | Immediate |
| Session Timer | Automatic alerts and logout after a set period of time | Since Session Start |
| Betting Limits | Game stops automatically when a set loss limit is reached | Immediate |
| Cooling-Off Period | Account pause from 1 day up to 6 weeks | Within 24 Hours |
| Self-Exclusion | Account closure from 6 months to permanent | Immediate & Permanent |
| Reality Check | Shows your session time and spending every hour | During Your Session |
Once these tools are activated, changes are restricted — in particular, self-exclusion cannot be lifted until the period expires. This is in place for your own protection.
Follow these habits for a safe and enjoyable experience on DC99. Seasoned players who apply these tips in their daily routine get much more out of every session.
Answer the following questions honestly. If you answer "yes" to more than three, please speak with DC99 support.
Have you ever spent more time or money gaming than you planned?
Have you placed bigger bets the next day to try to win back money you lost?
Have your family or friends expressed concern about your gaming?
Has gaming affected your work, studies, or family responsibilities?
Have you ever taken on debt or dipped into your savings to cover gaming costs?
Do you feel restless, irritable, or unhappy when you are not gaming?
3 or more "Yes" answers means you need help right now. Reach out to us — we don't judge, we just help.
DC99 is strictly for users aged 18 and above. Date of birth is verified at registration, and age is confirmed through the KYC process. No underage user can open an account on DC99.
If you believe your child is using DC99, contact us immediately at [email protected]. We will act promptly.
If you have any concerns about your gaming, reach out via live chat or email. Our team is here to help, without judgment.
We are more than just a gaming platform — we are committed to building a responsible community.
On DC99, you can set daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect automatically and prevents overspending.
Set a session time limit that works for you. Once the time is up, DC99 will automatically alert you and log you out if needed.
Need a break? Pause your account for anywhere between 1 day and 6 weeks. You will not be able to log in during this time, giving you the space to clear your head.
If you feel you need a long break from gaming, you can close your account for 6 months or more. This takes effect immediately.
An hourly pop-up will remind you how long you've been playing and how much you've spent in BDT. This keeps you informed so you can make smarter decisions.
DC99's dedicated support team is ready to listen at any time. If you have concerns about your gaming, you can reach out without fear of judgment.
You are not alone. DC99 is always here for you.
Chat live with a support specialist directly on DC99. Available 24 hours a day, 7 days a week.
Send us the details at [email protected]. Your issue will be handled with full confidentiality, typically within 24 hours.
Go to account settings and set limits, a cooling-off period, or an exclusion yourself. No approval needed — changes take effect instantly.