DC99's Privacy Policy —
Your Data, Our Responsibility

1 Introduction & Scope

DC99 (https://dc99.app) is a trusted online gaming and Sports Betting platform. We believe that every user's privacy is a fundamental right. This Privacy Policy clearly explains what information is collected when you use the DC99 platform, how that information is used, and how we keep it secure.

This Privacy Policy applies to DC99's website, mobile app, and all associated services. By creating an account or using our services, you are deemed to have consented to this Privacy Policy.

2 What Information We Collect

DC99 collects three types of information — what you provide directly, what is generated automatically as you use the platform, and what is required for identity verification.

Directly Provided Information

• Full name, date of birth, gender
• Email Address & Mobile Number
• Residential Address & Nationality
• Payment details (bKash, Nagad, Rocket number)
• National ID (NID), Passport — for KYC verification

Automatically Collected Information

• IP Address & Device Type
• Browser Information & Operating System
• Login History & Session Duration
• Gaming History, Bet Records & Transaction Logs
• Cookie & Web Beacon Data

3 How your data is used

DC99 uses collected data only for legitimate and specific purposes. We never use your information for unnecessary or unethical activities. The primary purposes are:

• Account Management: For registration, login, password recovery, and account verification.
• Financial Transactions: For processing deposits, withdrawals, and maintaining transaction history.
• Security Assurance: To detect fraud, money laundering, and multiple accounts.
• Legal Obligations: To fulfill KYC, AML, and regulatory authority requirements.
• Service Improvement: To analyse user experience and improve the platform.
• Promotions & Offers: To send personalised bonuses and offers (you can opt out at any time).
• Customer Support: To resolve complaints and issues.

4 How long your data is retained

DC99 retains your data only for as long as necessary. All data is stored on secure servers while your account is active. Even after account closure, certain information may be retained for a defined period to meet legal obligations.

• Transaction Details: A minimum of 5 years after account closure, in accordance with financial regulatory laws.
• Identity Verification Documents: 3 years after the end of the relationship.
• Customer Support Records: 2 years after resolution.
• Cookies & Session Data: 30 days to 1 year (depending on type).
• Marketing Preferences: Deleted immediately upon opt-out.

All data is securely deleted or anonymized once the retention period has expired.

5 Sharing Data with Third Parties

DC99 does not generally share your personal information with third parties. However, limited data may be shared in specific circumstances:

Permitted Sharing Scenarios

• Payment Gateway: To process deposits and withdrawals, only the necessary transaction data is shared with payment partners such as bKash, Nagad, and Rocket.
• Game Providers: Only the minimum necessary data is shared with licensed game providers for the purpose of operating games.
• Law Enforcement: Data is disclosed when required by court order or government directive.
• Security Partners: Limited data may be shared with specialized security services to prevent fraud and money laundering.

6 Cookie Policy

The DC99 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: To remember your language preference, theme settings, and login state.
• Analytical Cookies: To understand which sections of the site are used most. All data is anonymous.
• Marketing Cookies: To show you relevant promotions. You can opt out of this at any time.

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may cause some features to stop working.

7 Your Rights

Under DC99's Privacy Policy, you hold several important rights over your own data:

• Right to access your data: You can request a copy of the data we hold about you at any time.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data in certain circumstances (unless legal obligations require it to be retained).
• Right to Restrict Processing: You can request to restrict the use of your data for specific purposes.
• Right to Opt-Out: You can opt out of marketing emails and SMS at any time.
• Right to Complain: If you experience any data protection issue, you can file a complaint directly with dc99 Support.

To exercise any of these rights, email [email protected] or reach us via live chat. We typically respond within 72 hours.

8 Child Protection Policy

DC99 is strictly for individuals aged 18 and above. We do not knowingly collect or process data from minors.

• Date of birth is verified at the time of registration.
• Any attempt to open an account by someone under 18 is automatically rejected.
• If we become aware that data from a minor has been collected inadvertently, it is deleted immediately.

9 Data Security Measures

DC99 uses modern technology and processes to keep your data secure. The core layers of our security framework are:

• SSL/TLS Encryption: All data transmission on the site is secured with 256-bit SSL encryption.
• Database Encryption: Sensitive data in storage is kept in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff Training: All dc99 staff receive regular training on data protection.

No system on the internet is 100% secure. In the event of a security breach, dc99 will notify affected users as quickly as possible.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact DC99's data protection team:

• Email: [email protected]
• Live Chat: Available at all times in the bottom-right corner of the website
• Support Hours: 7 days a week, 24 hours a day

Requests to delete, correct, or access your data will be processed within 7 business days of identity verification.